issue 1
PRESENTATION
SILVIO POPADIUK
IS LEADERSHIP AN IDEOLOGY? A RESEARCH PROJECT INSPIRED BY T. W. ADORNO
JOSÉ RICARDO DE PAULA XAVIER VILELA e ANTONIO CARVALHO NETO
ABSTRACT
Purpose: On the assumption that leadership is a social construction driven by interests, this article presents the results of an empirical research designed with the purpose of investigating the concept of leadership.
Originality/gap/relevance/implications: The originality is the use of empirical procedures inspired by the work of an author often quoted in studies of theoretical and essayistic nature, but whose work in empirical research is little known among us.
Key methodological aspects: The methodological procedures were chosen inspired by those used by T. W. Adorno in F scale production, which was oriented to identify contradictions, opposing views and unusual aspects not usually found in general literature on this subject.
Summary of key results: It was identified that the exercise of leadership is motivated by interests – not those of one class against another, but those within the same social class – which are presented from different points of view, depending on whether the individual is or is not playing this role; there is a tendency to hide the relationship between the leadership and the exercise of power, and also that leaders that were in activity tend to hide the interests related to the exercise of this social role (such as the financial ones), as well as trying to characterize leadership as something extraordinary – characterization not recognized by many of the individuals who were no longer playing that role; and finally, that interests may be also related to the opportunity to offer training programs for the development of “leadership skills”.
Key considerations/conclusions: The results allow a deconstruction of some of the speeches involving aspects usually presented as characterizing this construct and suggests new research ways to seek the understanding of this object.
KEYWORDS: Leadership. Ideology. Interests. Adorno. Negative dialetics.
THE COMICS AS TEACHING STRATEGY IN LEARNING OF STUDENTS IN AN UNDERGRADUATE MANAGEMENT PROGRAM
ANIELSON BARBOSA DA SILVA, GABRIELA TAVARES DOS SANTOS e ANA CAROLINA KRUTA DE ARAÚJO BISPO
ABSTRACT
Purpose: This article aims to evaluate the use of comics as an active teaching strategy in learning of students in a management undergraduate program.
Originality/gap/relevance/implications: The proposal presented in this article brings a theoretical-practical contribution to education in management, since it describes the steps for the use of a strategy involving use of comics as a teaching tool by the professor in the classroom, and also promotes the researcher’s reflections on innovative teaching strategies for education in management in Brazil.
Key methodological aspects: The study is qualitative and the research method adopted followed the assumptions and steps of the action research of Cousin (2009): recognition, planning, action, observation and reflection. Cousin’s description was adapted to the context of teaching.
Summary of key results: The results obtained indicate that using presentation of comics as a teaching strategy can enhance competence development, assist in the development of innovation and flexibility, and also contribute to reducing the gap between theory and practice. In addition, it can help students develop a critical sense, help to establish relationships between events and managerial situations, and encourage the exchange of experiences, assisting in decision-making and allowing students to represent a professional situation based on theoretical precepts. Finally, it contributes to the development of reflective practice in the learning environment and, in particular, promotes the development of creativity, something that was observed throughout the implementation of the strategy.
Key considerations/conclusions: It is expected that the study will contribute to the dissemination of the strategy in other programs and institutions and encourage teachers to use comics in the learning processes of their students.
KEYWORDS: Teaching strategies. Comics. Learning. Education in management. Active learning strategies.
INFORMAL LEARNING EXERCISE FOR TIC PROFESSIONALS: A STUDY AT THE SUPERIOR MILITARY COURT
ANTONELLA DONATO, HELGA CRISTINA HEDLER e FRANCISCO ANTONIO COELHO JUNIOR
ABSTRACT
Purpose: Describe the informal learning strategies used by the IT and Communication professionals (TIC) of the Superior Military Court (STM), discussing their importance for professional development and labor skills related to the maximization of the results of human performance.
Originality/gap/relevance/implications: The research proved the differences in the use of the learning strategies among the TIC professionals and made it possible to capture the meaning of informal learning by professionals.
Key methodology aspects: The mixed methodology was applied and a questionnaire was created based on the studies of Camillis and Antonello (2010), Antonello (2011b), Pantoja and Borges-Andrade (2009), Lohman (2009), Berg and Chyung (2008) and Cunningham and Hillier (2013). Descriptive statistical analyses for quantitative data and thematic and categorical analyses were made for the content of the open answers.
Summary of key results: Five categories of informal learning were identified: interpersonal relationships; work practices; sharing knowledge; unsystematic training and autonomous. Informal learning depends on: 1. interpersonal relationships, 2. plan for work practices, 3. sharing the knowledge, and 4. autodidactism. Some factors were considered facilitators and/or inhibitors and favorable and/or unfavorable to informal learning.
Key considerations/conclusion: The professionals describe informal learning as something difficult to prove and that the same thing happens through practice and the exercise of their skills. For future research, it was suggested the following: 1. analyze the influence of environment variables when employing the use of informal strategies of learning; 2. relate the learning of TIC professionals to the initiatives of knowledge management in the Organization; and 3. observe the role of leadership in the process of informal learning among professionals.
KEYWORDS: Informal learning. Brazilian public sector. TIC professionals. Superior military court. Learning strategies.
THE MULTIPLICITY OF FACETS OF CONTEMPORARY FEMININITY IN HIGH FASHION BLOGS
RAFAEL FERNANDES DE MESQUITA, FÁTIMA REGINA NEY MATOS, AUGUSTO MARCOS CARVALHO DE SENA e KÁTIA CRISTINA TOFOLI LEITE
ABSTRACT
Purpose: Analyze the makeup of contemporary femininities through in–depth research into how a group of assiduous readers of high fashion blogs produces meanings about themselves and the social relationships in which they are involved.
Originality/gap/relevance/implications: The study advances in the understanding of how social relationships are complex complexions and blogs, tools of virtual publication of the content of daily activities of their idealizers, in new spaces influencing the construction of the subjectivity of individuals or even understanding them as contemporary forms of organization.
Key methodological aspects: Qualitative study with data collected from virtual observation techniques and semi-structured interviews.
Summary of key results: The high-fashion blog as a business organization with a profile of readers presenting common interests and characteristics, in addition to the emergence of femininity as a multifaceted complex of characteristics both near as distant from the old public roles played by women.
Key considerations/conclusions: The conception of the blog conjectures as a digital locus where social interactions and market relations are possible. The study also allowed bringing the debate of postmodern feminist approaches to the field of organizational studies, reaffirming the intermittent character of the subjective constitution of the feminine gender in the contemporary emancipatory perspective.
KEYWORDS: Contemporary femininities. Blogs. Virtual organizations. Gender. Subjectivity.
FINANCIAL ALTERNATIVES TO ENABLE DISTRIBUTED MICROGENERATION PROJECTS WITH PHOTOVOLTAIC SOLAR POWER
FRANCISCO IVANHOEL AGUIAR DE CARVALHO, MÔNICA CAVALCANTI SÁ DE ABREU e JOCILDO FIGUEIREDO CORREIA NETO
ABSTRACT
Purpose: To explore financial alternatives to implement PV power generation projects based on the provisions of Normative Resolution n. 482/2012 of the Brazilian Electricity Regulatory Agency (Aneel). This regulation sets forth the general conditions to the access of micro- and minigeneration granted to the electric energy distribution systems through the energy product offset method.
Originality/gap/relevance/implications: This paper discusses the need for regulatory changes, greater government participation in the granting of financial and tax incentives so that PV solar power technology in distributed generation can be financially viable for residential consumers.
Key methodological aspects: Investment analysis in PV systems used the Net Present Value (NPV) valuation method. The research assessed two scenarios for Grid-Connected PV Systems (GCPVSs), with different solar power usage levels for a residential consumer.
Summary of key results: The results point to a low financial viability in the implementation of distributed microgeneration projects, suggesting the need to remove the tax burden and reduce financing costs.
Key considerations/conclusions: The study shows the need of flexibilization of the Brazilian regulatory model, with changes that enable the expansion of renewable energy offers, with positive economic outcomes for tariff affordability. Tariff benefits from distributed microgeneration can positively reflect on captive customers, provided that investment risks are reduced.
KEYWORDS: Distributed generation. Strategy. Photovoltaic solar system. Solar power. Investment viability.
PAYROLL LOANS AND ITS RELATIONSHIP WITH THE AGGREGATE ECONOMIC ACTIVITY (2004-2014)
ALINE BEATRIZ SCHUH, DANIEL ARRUDA CORONEL, REISOLI BENDER FILHO
ABSTRACT
Purpose: To explore financial alternatives to implement PV power generation projects based on the provisions of Normative Resolution n. 482/2012 of the Brazilian Electricity Regulatory Agency (Aneel). This regulation sets forth the general conditions to the access of micro- and minigeneration granted to the electric energy distribution systems through the energy product offset method.
Originality/gap/relevance/implications: This paper discusses the need for regulatory changes, greater government participation in the granting of financial and tax incentives so that PV solar power technology in distributed generation can be financially viable for residential consumers.
Key methodological aspects: Investment analysis in PV systems used the Net Present Value (NPV) valuation method. The research assessed two scenarios for Grid-Connected PV Systems (GCPVSs), with different solar power usage levels for a residential consumer.
Summary of key results: The results point to a low financial viability in the implementation of distributed microgeneration projects, suggesting the need to remove the tax burden and reduce financing costs.
Key considerations/conclusions: The study shows the need of flexibilization of the Brazilian regulatory model, with changes that enable the expansion of renewable energy offers, with positive economic outcomes for tariff affordability. Tariff benefits from distributed microgeneration can positively reflect on captive customers, provided that investment risks are reduced.
KEYWORDS: Distributed generation. Strategy. Photovoltaic solar system. Solar power. Investment viability.
ABSORPTIVE CAPACITY: AN ANALYSIS IN THE CONTEXT OF BRAZILIAN FAMILY FIRMS
GLORIA CHARÃO FERREIRA e JOÃO JOSÉ MATOS FERREIRA
ABSTRACT
Purpose: The purpose of this study is to analyze the capacity of family firms to absorb relevant information from their surrounding environments, and incorporate it in their innovative activities. The study also seeks to improve our understanding if, and in what ways, the generational diversity in firm’s management is an important resource.
Originality/gap/relevance/implications: In spite of the relevance of this matter, few scholars have explored the relationship between absorptive capacity (Acap) and family firms. On the other hand, the economic importance of these firms is reported, for example, in Leone (2005) and Machado, Grzybovski, Teixeira and Silva (2013), authors reporting that approximately 90% of Brazilian firms are controlled by families, being the fastest-growing business segment.
Key methodological aspects: The sample consists of 241 family firms. The SmartPLS software is used for structural equation modeling. Summary of key results: The results show that Acap is an important predictor for the innovation performance of family firms. Contrary to expectation, the involvement of several generations in the management of the family firms is not a significant moderator between ACAP and innovation performance.
Key considerations/conclusions: This study fills an important gap in the research on family firms, once, by taking into consideration the generational diversity in the management of these firms, its results deepen our understanding of the essential features of a family business, and analyze the innovation in an intergenerational perspective.
KEYWORDS: Absorptive capacity. Family firms. Generational diversity. Innovation performance. Dynamic capacity.
ISSUE 2
PRESENTATION
SILVIO POPADIUK
DIGITAL DIVIDE OF SMALL AND MEDIUM-SIZED ENTERPRISES: AN ANALYSIS OF INFLUENCING FACTORS USING THE TOE THEORY
CESAR ALEXANDRE DE SOUZA, ÉRICA SOUZA SIQUEIRA e NICOLAU REINHARD
ABSTRACT
Purpose: This study describes the phenomenon of digital divide in small and medium enterprises in Brazil by means of an indicator of ICTs use in these organizations.
Originality/gap/relevance/implications: There are several studies on the adoption of ICTs by organizations, however rare are those that explore the topic using the concept of digital divide. This study addresses the second order digital divide, related to the effective use of ICTs by companies.
Key methodological aspects: The study was carried out based on a sample of 3,231 companies participating in the “TIC Empresas” survey of 2014 (published in 2015). By means of structural equations, an index was created to measure the intensity of the ICTs use in organizations and factors that affect it were verified through linear regressions.
Summary of key results: The first result concerns the feasibility of an index that measures the ICTs use. Then, when analyzing its distribution, we can see the discrepancy of values between companies in relation to their size. The regression analysis indicates that the access to technology and the Internet, as well as ICTs skills and attitudes are factors correlated to a more intense use of ICTs by organizations.
Key considerations/conclusions: Digital divide is a phenomenon related to high enterprise mortality rates and low productivity in small and medium-sized enterprises. This study outlines a possible way to study this phenomenon, integrating an adoption model (TOE) and a model of ICTs use in the context of second order digital divide.
KEYWORDS: Digital divide. TOE. IT organizational use. SMEs. ICT4D.
SIMULATION AND LEARNING DYNAMICS IN BUSINESS GAMES
ADONAI JOSÉ LACRUZ
ABSTRACT
Purpose: This paper studies the influence of simulation dynamics in the learning of business games participants. Originality/gap/relevance/implications: Although many studies suggest the influence of factors linked simulation dynamics in the learning of participants of business games, it is unusual to investigate partial and simultaneous influence. Within lots of studies, the purpose is to evaluate the influence of one antecedent factor on learning of participants in business games. To explore possible inter-relationships between independent variables and effects of interaction expands the scope of analysis.
Key methodological aspects: It was examined the statements of 90 undergraduate management students of four institutions of higher education in Brazil, by analysis through multiple linear regression model in six variables linked simulation dynamics (professor, manual, team, complexity, debriefing and duration).
Summary of key results: Two variables composed the multiple linear regression model (debriefing and duration). These variables obtained a degree of association of 59% with the quantum of learning perceived by the participants of business games and explained 32% of its variation.
Key considerations/conclusions: The findings of this study may contribute to elaborate lesson plans with business games describing the influence of factors linked simulation dynamics, many of them under the professor control.
KEYWORDS: Business game. Experiential learning. Simulation dynamics. Management education. Multiple linear regression.
DIGNITY IN THE CONTEXT OF ORGANIZATIONS: A LOOK BEYOND MODERNITY
MICHEL MOTT MACHADO e MARIA LUISA MENDES TEIXEIRA
ABSTRACT
Purpose: This article aims to reflect, from the perspective of critical post modernity, on a possible conceptual proposition about dignity in organizations.
Originality/gap/relevance/implications: In the field of organizational studies, dignity in organizations has not been considered through the perception of a world of intense movement of capital, technology, goods, workers, and employees between organizations, as well as the migration between countries of citizens of different countries. It is argued, therefore, that the design of such phenomenon should examine in depth the respect for different knowledges, besides the idea of interculturalism.
Key methodological aspects: As there are few papers written about this theme, our paper is a theoretical essay.
Summary of key results: Taking the concept of dignity as a starting point, we tried first to outline a conceptual approach aimed at transposing its sociopolitical perspective, and then to propose a perspective on dignity in organizations that transcends modernity. Ideas on the ecology of knowledges, relationships of shared authority, and respect for the principles of equality and difference, beyond reciprocal recognition and the availability for mutual enrichment, were the qualifying elements in defining our conceptual propositions.
Key considerations/conclusions: As a theoretical contribution, we sought to introduce a new perspective on the dignity phenomenon; thus, we tried to break through, in this field of studies, with a view that understands dignity and emancipation as a single concept, in which the new element would be interculturalism.
KEYWORDS: Dignity in organizations. Emancipation. Interculturalism. Modernity. Post modernity.
PERFORMANCE AND LEADERSHIP STYLE: WHEN DO LEADERS AND FOLLOWERS DISAGREE?
MARIA APARECIDA MUNIZ JORGE DIAS e RENATA SIMOES GUIMARAES E BORGES
ABSTRACT
Purpose: The goal of this research is to analyze how team performance is influenced by leadership styles in the public sector, confronting the perspectives of the leaders with the perception of their teams.
Originality/gap/relevance/implications: The main contribution of this study is to compare the perspectives of leaders and followers in the same context. Furthermore, this research investigates the relationship between team performance and style of leadership in the public sector. This research offers empirical data that can support the development of human resources policies and practices directed at improving leadership and reduce the gap between leaders and followers.
Key methodological aspects: The survey method was used to collect data in the Executive Branch of State of Minas Gerais, which was answered by 315 individuals. We applied standardized questionnaires based on well tested instruments available in the literature.
Summary of key results: The results indicate that leaders feel that team performance is directly influenced by transformational leadership, supporting the literature. For the followers, the level of team performance is directly influenced by the transactional characteristics of the leaders and not transformational characteristics. The results also suggest that the performance evaluation run by the government might be overvalued, since leaders and non-leader employees think that their own team performance is lower than the officially measured performance.
Key considerations/conclusions: The idiosyncratic dynamics of people management of the Executive Branch of Minas Gerais reinforce behaviors that require leaders to use transactional leadership style. However, when managers achieve upper levels, the transformational style seems to be better suited to improve the other managers’ performance.
KEYWORDS: Leadership. Leadership styles. Performance. Team performance. People management.
HUMAN VALUES AND SOCIAL ASSISTANCE: A STUDY OF MUNICIPAL COUNCIL REPRESENTATIVES
CLEUSIMAR CARDOSO ALVES ALMEIDA e VIRGÍNIA DONIZETE CARVALHO
ABSTRACT
Purpose: Analyze the motivational types of human values prioritized by representatives of Municipal Social Assistance Councils in the municipalities of State of Minas Gerais, in an attempt to establish the axiological profiles of study participants.
Originality/gap/relevance/implications: The study is based on Schwartz’s (1992) theory of human values, applying its contributions to understand a reality yet unexplored in research of values, namely the Social Assistance Councils in Brazil, notwithstanding the recent transformations aimed at changing their conception as public policy.
Key methodological aspects: Data were collected applying the PQ-21 questionnaire to a sample of 204 respondents. Descriptive analyses, the Anova test and cluster analyses were used.
Summary of key results: The motivational types most emphasized by the respondents were Benevolence and Universalism, followed by Self-direction, Tradition and Security, revealing the recognition of interests of social groups and the community, in addition to the need to affirm one’s own ideas and preserve traditional and safe practices. Five axiological profiles were identified from cluster analyses, and in four out of these, Self-transcendence was the key characteristic.
Key considerations/conclusions: The relevance attributed to Self-transcendence and Conservation, in that order, indicates a certain concern with social well-being and political participation, though with a tendency to accept and maintain traditional practices, which may hinder the transformation processes in the context under study. Future studies may clarify these relations, benefitting from the complementary use of a qualitative survey.
KEYWORDS: Human values. Social assistance. Municipal councils. Municipal council representatives. Social participation.
RELATIONSHIP ANALYSIS BETWEEN DISCLOSURE ON THE INTERNET, RISK AND RETURN IN LATIN AMERICAN COMPANIES
TALIEH SHAIKHZADEH VAHDAT FERREIRA e ORLEANS SILVA MARTINS
ABSTRACT
Purpose: This study sought to examine the extent to which the internet it is utilized as a tool for the disclosure of corporate information, facilitating the transparency of companies in relation to their stakeholders.
Originality/gap/relevance/implications: This study differs from previous as it fills a gap in the literature to relate a disclosure measure on the internet with the risk and return of companies in Latin America, since this literature is only possible to identify studies that analyze these variables independently or with respect to other factors.
Key methodological aspects: The sample included 758 companies listed on four major exchanges in Latin America (Argentina, Chile, Brazil and Mexico), and its disclosure level was quantified and its relationship with risk and return were verified by Tobit regressions.
Summary of key results: The results show that it is possible to observe that the issue of ADRs, the size and liquidity affect the relationship between disclosure, risk and return. Also, the disclosure has advanced in the region over the years, especially in Brazil. However, no significant differences were identified between the countries, to the point of impact relations with the risk and return of companies.
Key considerations/conclusions: The main contributions are the expansion of evidence on these variables, relating them to each other in emerging markets.
KEYWORDS: Disclosure. Index. Information. Capital market. Latin America.
THE FORECASTING POWER OF INTERNET SEARCH QUERIES IN THE BRAZILIAN FINANCIAL MARKET
HENRIQUE PINTO RAMOS, KADJA KATHERINE MENDES RIBEIRO e MARCELO SCHERER PERLIN
ABSTRACT
Purpose: This study sought to examine the extent to which the internet it is utilized as a tool for the disclosure of corporate information, facilitating the transparency of companies in relation to their stakeholders.
Originality/gap/relevance/implications: This study differs from previous as it fills a gap in the literature to relate a disclosure measure on the internet with the risk and return of companies in Latin America, since this literature is only possible to identify studies that analyze these variables independently or with respect to other factors.
Key methodological aspects: The sample included 758 companies listed on four major exchanges in Latin America (Argentina, Chile, Brazil and Mexico), and its disclosure level was quantified and its relationship with risk and return were verified by Tobit regressions.
Summary of key results: The results show that it is possible to observe that the issue of ADRs, the size and liquidity affect the relationship between disclosure, risk and return. Also, the disclosure has advanced in the region over the years, especially in Brazil. However, no significant differences were identified between the countries, to the point of impact relations with the risk and return of companies.
Key considerations/conclusions: The main contributions are the expansion of evidence on these variables, relating them to each other in emerging markets.
KEYWORDS: Disclosure. Index. Information. Capital market. Latin America.
REAL ESTATE MARKET OF A BRAZILIAN METROPOLIS: SUSTAINED GROWTH OR SPECULATIVE BUBBLE?
RONALDO LAMOUNIER LOCATELLI, HAROLDO MARCIO INÊS, JOSÉ EDSON LARA e FERNANDO TADEU PONGELUPE NOGUEIRA
ABSTRACT
Purpose: To analyze the real estate sector of a Brazilian metropolis in the recent period of great valuation of the asset in the country and to investigate if there are signs of a speculative bubble in this market.
Originality/gap/relevance/implications: This article presents a version of the Case-Shiller Index, which describes the evolution of the relationship between house prices and rental prices and uses models in order to identify if the rise in property prices rests on good economic fundamentals.
Key methodological aspects: The approach is quantitative and involves the construction of the price-rent index, unit root test with an instrument that allows structural break with trend (Innovation Outlier Model) and analysis of cointegration using estimates of a Vector Error Correction Model (VECM).
Summary of the results: The results do not favor the interpretation that the real estate market rests on solid economic fundamentals. On the contrary, the evolution of the price-rent index and the lack of causal relationship of rents to prices towards long-term equilibrium are suggestive of the existence of a speculative bubble.
Key considerations/conclusions: The results support authors who are critical to the efficient market hypothesis (EMH) and suggest that the relative increase in property prices stems only from the belief that their selling price will be higher in the future. It is therefore foreseeable a decrease of real prices of housings, with equity losses for the participants in that market.
KEYWORDS: Real estate market. Speculative bubble. Financial crisis. Index Price-to-Rent. VECM
ISSUE 3
PRESENTATION
SILVIO POPADIUK
DYNAMIC CAPABILITIES IN AUTOMOTIVE POLLUTANTS REDUCTION TECHNOLOGIES: CASE STUDY
DANIEL LEITE MESQUITA, ALEX FERNANDO BORGES, ANTÔNIO CARLOS DOS SANTOS, JOEL YUTAKA SUGANO e
TAIS CASTRO VELOSO
ABSTRACT
Purpose: The aim of this paper is to analyze the dynamic capabilities related to the generation of pollutant reduction techniques according with Teece’s proposition. In order to do so, we developed a case study in a Brazilian automaker.
Originality/gap/relevance/implications: This paper discusses empirically aspects of creation of dynamic capabilities and innovations from its foundations. The originality of the study resides in a clearer understanding inside an organization the conception of dynamic capabilities and innovations through time.
Key methodological aspects: In this paper, an automaker was studied, focusing on interviewers’ interpretations concerning on the creation of reduction of pollutants technologies. The data collected were qualitative and they were analyzed through the technique of content analysis.
Summary of key results: As main results, we observed that Integration and development capabilities were found and they were characterized as dynamic capabilities in the sense that, they are all based in the automaker’s adaptation to its external environment. The path dependence of the automaker was also observed, through all the innovations that were created during the automaker’s history towards more efficient and less pollutant vehicles.
Key considerations/conclusions: Summarizing, the automaker seeks to ‘perceive’ its dynamic capabilities from market’s actions, since the organization has an historical path and also its R&D capabilities. So on the seizing phase of the Dynamic Capabilities, the organization seeks to ‘create value’ to its customers.
KEYWORDS: Dynamic Capabilities. Innovations. Collaboration. Pollutant Emissions. Automotive Industry.
CUSTOMER RELATIONSHIP MANAGEMENT SCALE FOR THE B2C MARKET: A CROSS-CULTURAL COMPARISON
GISELA DEMO, ELUIZA ALBERTO DE MORAIS WATANABE, DANIELLE CHRISTINE VASCONCELOS CHAUVET e
KÉSIA ROZZETT
ABSTRACT
Purpose: The objectives of this study were to validate the Customer Relationship Management Scale (CRMS) in France, and to compare the French model to both Brazilian and American ones.
Originality/gap/relevance/implications: Based on the premise that scientific measurement instruments may be used to reflect customers’ perception about the organization actions and effectiveness, it is important to validate a scale within a multidimensional cultural context. Therefore, the applicability of the instrument shall be possible in different contexts, longitudinally, with diverse subjects, thus providing external validity and generalization.
Key methodological aspects: This is a descriptive, instrumental, quantitative, cross-sectional survey where we used the Customer Relationship Management Scale (CRMS). The sampling method was non-probabilistic convenience and the total of answered questionnaires added up to 454. We carried out a quantitative research through Exploratory and Confirmatory Factor Analysis.
Summary of key results: The results obtained in the analyses allow us to conclude that the relation between clients and companies is really two-dimensional and it involves two distinct factors, namely Loyalty and Customer Service. The scale validated in Brazil and in the United States remained stable, in terms of validity (quality of items) and reliability, when validated in a distinct context, that is, France. This makes its application in French organizations possible, improving its external validity and generalization.
Key considerations/conclusions: The main objective of this study was reached and an instrument to assess what aspects French customers rank as relevant regarding CRM was produced showing theoretical consistency, reliability and construct validity as well.
KEYWORDS: Customer Relationship Management (CRM). Cross-cultural Scale Validation. External Validity. Confirmatory Factor Analysis. Structural Equation Modelling.
PLANNING TECHNOLOGICAL BUSINESSES: A STUDY OF MARKET POSITIONING AND THE VALUE CHAIN
JUNE MARQUES FERNANDES, LUCIANA PAULA REIS e LUIZ CARLOS DI SERIO
ABSTRACT
Purpose: To evaluate the applicability, contributions, and adaptations required for a decision support model in the context of a business model’s definition. The business model refers to 10 technological projects.
Originality/gap/relevance/implications: The paper attempts to empirically validate the model proposed by Reis, Ladeira, and Fernandes (2015). In this regard, the paper facilitates the interpretation and application of concepts relevant to the business model’s definition, thereby contributing to an estimation between theory and entrepreneurial practice.
Key methodological aspects: The research is qualitative and adopts an action research methodology regarding 10 participating projects of the Incentive Program for Innovation held in the Universidade Federal de Ouro Preto, Minas Gerais. We conducted interviews with 38 professionals in order to understand the model’s applicability in different contexts and to assess convergences and differences between each analyzed case.
Summary of key results: The model’s application proved to be relevant mainly for the early stages of business planning. The inclusion of the minimum viable product in the model helped with resource design and the development of a product with similar characteristics to market needs. It was suggested that the criteria used to assist the decision–making process were evaluated and selected by the team in accordance with the intended business strategy.
Key considerations/conclusions: It is suggested that future research evaluates the inclusion of i) risk analysis and a contingency plan for the proposed business model and ii) the valuation of technology as an important step for projects that include the transfer of technology to established companies.
KEYWORDS: Market positioning. Value chain. Business model. Minimum viable product. Technology-based enterprise.
CORPORATE PROFILE, PERFORMANCE AND GREEN SUPPLY CHAIN MANAGEMENT: A RESEARCH AGENDA
FÁBIO YTOSHI SHIBAO, GERALDO CARDOSO DE OLIVEIRA NETO, FLAVIA CRISTINA DA SILVA e EDUARDO CABRINI POMPONE
ABSTRACT
Purpose: To evaluate the universe of published articles that propose frameworks about the relationship between green supply chain management (GSCM) and performance in the period from 1995 to 2014, in order to propose a conceptual model that can be applied to future studies, considering the green profile besides the practices of GSCM and performance.
Originality/gap/relevance/implications: The investigation revealed a lack of relationship among the organizations’ profile, its environmental, economic and operational performance and GSCM practices.
Key methodological aspects: The relationship among constructs was established through bibliometric analysis obtained in the models/frameworks of GSCM practices and performance extracted from the databases “ProQuest”, “EBSCO”, “JSTOR”, “Web of Science” and “Scopus”. Further, the content analysis and network analysis were then performed.
Summary of key results: GSCM internal and external practices, environmental performance, economic performance and operational performance were revealed as main topics addressed in GSCM. Moreover, it was noted that studies on internal practices prevailed over those addressed to other practices.
Key considerations/conclusions: The models studied did not consider whether the corporate green profile could improve the performance of the organization. Therefore, they did not simultaneously measure environmental, economic and operational performance. It was concluded that the addition of the green profile in conjunction with GSCM practices and performance allows for a more in-depth analysis of the degree of a company’s involvement with GSCM, as well as its intended objectives and results achieved in the future.
KEYWORDS: Bibliometric Analysis. Framework. Green Profile. Green Supply Chain Management. Performance.
MARTIAL ARTS MARKET DEMAND: TEST AND VALIDATION OF A MODEL ON THE BRAZILIAN JUDO CONTEXT
CLÁUDIO DAMACENA, VITOR CESAR MOREIRA e MARTIN DE LA MARTINIÈRE PETROLL
ABSTRACT
Purpose: Deepening the knowledge about factors which determine and explain the reasons and intentions of judo practitioner’s consumption, investigating how their demands on the sport relate to the perceived benefits, restrictions, value, satisfaction and commitment to judo.
Originality/gap/relevance/implications: We tested a theoretical model that specifies the direct and indirect relations between market demand, perceived benefits, restriction and value, as well as the satisfaction and commitment of a judoist with the martial arts in a different country and sport of the original study.
Key methodological aspects: We conducted a survey with 328 judoists in Brazilian gyms. We analysed the data with the software PLSmart which uses the Partial Least Square method.
Summary of key results: We found that market demands positively affect the perceived benefits and value and the judo members’ satisfaction and commitment. We also discovered that the perceived benefits positively affect the perceived value, which positively triggers satisfaction, this way increasing the practitioner’s commitment.
Key considerations/conclusions: The results found in this study reinforce the relations proposed in Kim’s original study showing a certain solidity in the explaining power of the underlying theory. But there are some peculiarities, like different perceived benefits for practicing judo as well as intrapersonal restrictions which discourages getting involved in judo. Finally, this article reinforces Sheth’s (2011) affirmation that marketing is modified according to the context in which it is inserted, in this case, in the sport of judo in Brazil.
KEYWORDS: Market demand. Perceived benefits. Constraints and value. Satisfaction. Commitment.
DIGNITY PROMOTED OR VIOLATED: HOW DOES THE DEAF PERSON INCLUDED PERCEIVE IT?
ROSANA JUÇARA DE SOUZA REIS, MICHEL MOTT MACHADO, HAJNALKA HALÁSZ GATI e JAMES ANTHONY FALK
ABSTRACT
Purpose: To understand how dignity is perceived by deaf people inserted into organizations, from their interactions with colleagues, bosses and the organization itself.
Originality/gap/relevance/implications: In the field of studies on organizational dignity, the phenomenon is being studied under several aspects. However, no research was found addressing the possible relationship between dignity and inclusion in organizations, focusing specifically on deaf people. Key methodological aspects: This is a qualitative study carried out by means of interviews with 13 oral and non-oral deaf persons with work experience in organizations in the Metropolitan Region of Recife-PE, Brazil.
Summary of key results: Most deaf people felt socially isolated, not being considered neither by Human Resource practices, nor the target of opportunities in organizations. Oral language proved to be the main difficulty for communication within the organization, although the breakage of this barrier through the maintenance of an interpreter is supported by law.
Key considerations/conclusions: The predominant view of dignity by the deaf was based on the elements of valorization/respect/equality. It is inferred that the more intense the experience with elements that violate dignity, the less the feeling of inclusion or the greater the feeling of non-acceptance and the consequent greater risk of social isolation of the deaf. It is believed that, among other aspects, an organizational position aimed at reciprocal recognition and mutual cultural enrichment will contribute to the improvement of the quality of relationships between the deaf and the hearing.
KEYWORDS: Dignity. Deaf people. Organizational. Inclusion. Social isolation.
PERSISTENCE, VALUE RELEVANCE, AND ACCRUALS QUALITY IN EXTREME EARNINGS AND CASH FLOW SITUATIONS
LUISA TOMI YANAGUIBASHI LEAL, LUIZ FELIPE DE ARAÚJO PONTES GIRÃO, WENNER GLAUCIO LOPES LUCENA e VINÍCIUS GOMES MARTINS
ABSTRACT
Purpose: To analyze the impact of extreme earnings and cash flows on the persistence, value relevance, and accruals quality of Brazilian public firms.
Originality/gap/relevance/implications: The present study contributes to the literature by analyzing extreme earnings and cash flows. Because they change the results of the period in which they occur in an unusual manner, this study suggests that studying their behaviors and impacts on the quality of the information disclosed by companies tends to contribute to optimal decision making in the capital market.
Key methodological aspects: The analyzed sample comprised non-financial public companies traded on the BM&FBovespa stock exchange from 2005 to 2014, with estimates made using quantile regression.
Summary of key results: The main results indicate that cash flows are more persistent than earnings because the accruals component of the latter makes them less persistent. Extreme values of both earnings and cash flows affect the persistence of these variables, with a strong and negative effect on cash flows. Finally, extreme values of accruals negatively affect accruals quality because, compared to moderate quantiles, they significantly alter the standard deviation of extreme quantiles.
Key considerations/conclusions: The presence of extreme values in this study’s focus variables negatively influenced market information quality, reducing its predictive power and, consequently, its relevance. Furthermore, controlling for extreme values, it was possible to observe the incremental information content of these two metrics.
KEYWORDS: Value Relevance. Accruals Quality. Extreme Earnings. Extreme Cash Flows. Quantile Regression.
PATTERNS OF EFFICIENCY IN DISPERSED, DOMINANT AND CONCENTRATED OWNERSHIP STRUCTURES IN BRAZIL
IGOR BERNARDI SONZA
ABSTRACT
Purpose: To analyze the impact of extreme earnings and cash flows on the persistence, value relevance, and accruals quality of Brazilian public firms.
Originality/gap/relevance/implications: The present study contributes to the literature by analyzing extreme earnings and cash flows. Because they change the results of the period in which they occur in an unusual manner, this study suggests that studying their behaviors and impacts on the quality of the information disclosed by companies tends to contribute to optimal decision making in the capital market.
Key methodological aspects: The analyzed sample comprised non-financial public companies traded on the BM&FBovespa stock exchange from 2005 to 2014, with estimates made using quantile regression.
Summary of key results: The main results indicate that cash flows are more persistent than earnings because the accruals component of the latter makes them less persistent. Extreme values of both earnings and cash flows affect the persistence of these variables, with a strong and negative effect on cash flows. Finally, extreme values of accruals negatively affect accruals quality because, compared to moderate quantiles, they significantly alter the standard deviation of extreme quantiles.
Key considerations/conclusions: The presence of extreme values in this study’s focus variables negatively influenced market information quality, reducing its predictive power and, consequently, its relevance. Furthermore, controlling for extreme values, it was possible to observe the incremental information content of these two metrics.
KEYWORDS: Value Relevance. Accruals Quality. Extreme Earnings. Extreme Cash Flows. Quantile Regression.
ISSUE 4
EDITORIAL
SILVIO POPADIUK
UNCERTAINTY, FLEXIBILITY AND OPERATIONAL PERFORMANCE OF COMPANIES: MODELLING FROM THE PERSPECTIVE OF MANAGERS
ADILSON ADERITO SILVA E FERNANDO COELHO MARTINS FERREIRA
ABSTRACT
Purpose: The purpose of this study is to propose a model to estimate how uncertainty, flexibility, and operational performance are related. The assumption is that competition in the current business environment has been broadening consumers’ options. These options have brought uncertainty to companies regarding the adoption of operational strategies, particularly to adjustment of flexibility to their competitive priorities.
Originality/value: The research designed a theoretical model that presents convergent, discriminant validity, and good reliability. Therefore, it is possible to estimate the perceived uncertainty, flexibility, and operational performance from a set of evaluated companies.
Design/methodology/approach: Data was collected out of managers and analysts from the financial, energy, and manufacturing sectors. The uncertainty was estimated by taking into account the state, the effect, and the choice of responses from changes in business environment. In addition, it was considered the flexibility and the performance within the operational indicators.
Findings: The results reveal moderate managers’ ability to predict the state of the environment and its effects on their organization’s activities. Also they show that uncertainty does not influence the operational performance when mediated by flexibility. Thus, in a moderate environmental stability, flexibility can be adopted to mitigate the effects of uncertainty on operational performance.
KEYWORDS: Uncertainty. Operational performance. Flexibility. Business environment. Proactive strategy.
CONTEMPORARY SLAVERY IN BRAZIL: WHAT HAVE COMPANIES (NOT) DONE TO PREVENT IT?
TOBIAS COUTINHO PARENTE, ANGELA CHRISTINA LUCAS e RAFAELA ALMEIDA CORDEIRO
ABSTRACT
Purpose: Identify the practices adopted by companies to monitor and prevent contemporary slavery and the elements that differentiate companies that adopt monitoring practices for prevention of slavery and those that do not.
Originality/value: This question is investigated from the perspective of management, reputation and institutional environment literature, pointing out the reasons that lead companies to adopt or avoid contemporary slavery.
Design/methodology/approach: We used secondary data from Melhores Empresas para Você Trabalhar [Best Companies to Work] 2014 on 305 companies, which filled a questionnaire about their management practices and policies to monitor the working conditions in the supply chain in relation to the use of slave labor.
Findings: Results show that the practice adopted by most companies is related to sanctions on contracted suppliers who are caught using slave labor, and the element that differentiates groups of companies that adopt monitoring practices from those that do not is the fact of whether they are or not signatories of the National Pact to Eradicate Slave Labor [Pacto Nacional pela Erradicação do Trabalho Escravo].
KEYWORDS Contemporary slavery. Management practices. Corporate reputation. Institutional environment. Slave labor.
CONSUMER’S EVALUATION ABOUT SERVICE RECOVERY: THE ROLE OF SOCIAL COMPARISON
LUIZA VENZKE BORTOLI e CRISTIANE PIZZUTTI
ABSTRACT
Purpose: This theoretical essay aims to contribute to a deeper understanding of distributive justice in situations of service recovery. More specifically, we seek to investigate distributive justice evaluations based on social comparisons.
Originality/value: This article seeks to fill a gap in the existing knowledge to discuss the social comparison theory applied to the service recovery context.
Design/methodology/approach: After a literature review, we present three research propositions about comparisons between consumers in terms of compensation received after complaining about a service and their effects on the evaluation of distributive justice, taking into account the perceived similarity between consumers and the time elapsed between the complaint handling and the comparison.
Findings: Even though social comparisons are increasingly frequent, they have been neglected in the service marketing literature. It is possible for consumers to compare the compensation received after a complaint with the compensation given to another consumer and, perceiving upward differences, have negative reactions to the company.
KEYWORDS: Service Recovery. Service. Social Comparison. Compensation. Complaining.
SCALE OF RESULTS IN RESEARCH GROUPS
PABLO FERNANDO PESSOA DE FREITAS e CATARINA CECÍLIA ODELIUS
ABSTRACT
Purpose: The aim of this paper is to develop a scale to measure results in research groups (RG).
Originality/value: The study is innovative in developing a scale for verifying results in Brazilian RG. Its main contribution is data collection from an evaluation made by leaders regarding results that RG’ produced as a whole (meso or organizational level), going further than individual indices of academic productivity.
Design/methodology/approach: The scale was developed based on: 1) literature review of empirical papers published between 2005 and 2015 regarding results in RG; and 2) analysis of data (audio recordings, interview transcriptions, field reports) previously collected from RG members, regarding achieved results and re-evaluation of preliminary instruments developed by RG. In total, 387 RG leaders answered the survey after semantic and theoretical analysis by experts and a pre-test.
Findings: Exploratory factor analysis revealed three factors in the results (Distal Results of External Repercussion, Proximal Research Results and Tangible Research Results), with a total variance of 51.9% explained and reliability indices of α = 0.927, α = 0.872 and α = 0.624, respectively.
KEYWORDS: Research Groups. Scale. Results in Research Groups. Exploratory Factor Analysis. Scale Development.
MAKING A CAREER IN A MALE-DOMINATED FIELD: THE MEANING OF WORK FOR WOMEN EMPLOYED IN THE FINANCIAL MARKETS
JULIANNA GRIPP SPINELLI-DE-SÁ, ANA HELOISA DA COSTA LEMOS e FLÁVIA DE SOUZA COSTA NEVES CAVAZOTTE
ABSTRACT
Purpose: This paper aims to analyze the subjective aspects of women who work in the financial market, focusing on the meanings they attribute to their labour activities.
Originality/value: Despite the significant academic production about gender, few studies investigate the meaning women attribute to their work activities or analyze the main building elements in the subjective connection between women and a masculine work environment. This study, therefore, extends the literature on gender issues and labor relations, in addition to analyzing the achievements and challenges inherent in the professional choices of women in the contemporary world.
Design/methodology/approach: The research was conducted by means of in-depth interviews with 16 women, at different ages and several family structures, who work on asset managers, investment brokers and investment banks. Content analysis was applied to the textual data to interpret and make inferences, using a priori coding.
Findings: Data analysis identified that, for these professionals, meaning attribution occurs through the mechanisms of self-esteem, self-efficacy, purpose and belongingness, which are viable due to the success they conquered in a very competitive work environment. Other factors, such as the high incomes earned by the interviewees, also have an important role in the meaning they attribute to their work.
KEYWORDS: Meaning of work. Subjectivity. Women in men’s occupations. Gender. Financial Market.
INFORMAL LEARNING AT WORK CONTEXT: A META-STUDY OF BRAZILIAN SCIENTIFIC PRODUCTION
TIELE SILVEIRA CARRASCO e FRANCIELLE MOLON DA SILVA
ABSTRACT
Purpose: This study aimed at analyzing Brazilian scientific production about informal learning at work context in journals of Administration.
Originality/value: Especially in Brazil, research on informal learning is featured as shallow, scattered type. Therefore this is a latent topic in the field of organizational learning. The aim, thus, is providing contribution to the characterization of this subject, indicating gaps and research possibilities from national scientific production.
Design/methodology/approach: a meta-study analyzing a set of 36 studies published in Business journals was developed for this purpose, with no initial time delimitation until 2016.
Findings: Results obtained indicated a slow increase on publications about informal learning since 2010. It can be inferred that researches aiming specifically at informal learning still occupy a small backward space highlighted by the investigation of how learning processes take place, mostly by means of qualitative researches, in a clear attempt to comprehending such phenomenon.
KEYWORDS: Informal Learning. Organizational learning. Meta-study. Mapping. Systematic review.
OWNERSHIP STRUCTURE AND INTERNATIONALIZATION: AGENCY PROBLEMS AND DELISTING IN BRAZIL
KLEVERSON DÁLITON SILVA MOREIRA, JULIANA RODRIGUES OLIVEIRA, FERNANDA MACIEL PEIXOTO e VINÍCIUS SILVA PEREIRA
ABSTRACT
Purpose: This study aimed to analyze determinants related with the delisting of Brazilian companies, through the analysis of the problems of agencies coming from structures of property/control and the internationalization of organizations.
Originality/value: The present work seeks to fill the existing gap of more detailed studies related to the delisting of companies in the Brazilian capital market. In addition, it presents a contribution to the literature through the analysis of the relationship between Corporate Governance, Corporate Internationalization and Deslisting from the perspective of Agency Theory.
Design/methodological/approach: Four econometric models based on existing literature were elaborated and then analysis of logit regressions with panel data. For data of all organizations listed in BM&FBOVESPA in the period between 2006 and 2015, period in which it was found that 205 businesses closed down their capital.
Findings: As a result, it was observed that when considering the year before the delisting, organizations which have greater concentration of property had higher probability of closing their capital, which does not occur when analyzing the control structures. As to the entrance mode into international market, it was noted that there is a negative relationship between entrance mode non-patrimonial and volunteer delisting.
KEYWORDS: Volunteer Delisting; Agency Problems; Ownership and Control Structure; Internationalization; Entrance mode.
CONTRIBUTION OF SERVICES TO ECONOMIC GROWTH: KALDOR’S FIFTH LAW?
ADILSON GIOVANINI e MARCELO AREND
ABSTRACT
Purpose: This study questions whether there is a Kaldor’s fifth law and tests whether the size of the intermediate services sector contributes to the growth of the industrial sector.
Originality/Value: The laws proposed by Kaldor consider that the industrial sector contributes to economic growth and affirm that the growth of this sector depends on the existing demand for industrial products. If this new law is corroborated we have the initial evidences that the growth of the service sector contributes to the growth of the industry.
Design/methodological/approach: The existence of this new law is tested through the estimation of panel VAR models for eight developed countries in the period 1980-2009.
Findings: The growth of the service sector causes Granger to increase industrial productivity, industrial density and economic complexity. The causality test shows that there is a bidirectional causal relationship between the growth of the service sector and the industrial density and between the growth of the service sector and the Economic Complexity Index.
KEYWORDS: Kaldor. Services. Complexity. Economic Growth. Productivity.
ISSUE 5
EDITORIAL
SILVIO POPADIUK
GREEN PRODUCTS: A CROSS-CULTURAL STUDY OF ATTITUDE, INTENTION AND PURCHASE BEHAVIOR
SOFIA BATISTA FERRAZ, CLÁUDIA BUHAMRA, MICHEL LAROCHE e ANDRES RODRIGUEZ VELOSO
ABSTRACT
Purpose: 1. to investigate if a difference is found between university students of both countries. 2. to provide an analysis of the attitudes, intentions, and behavior of Brazilian and Canadian university students regarding the purchase of green products.
Originality/value: The relevance includes a cross-cultural study between Brazil and Canada and its possible use as a tool for educators in the Business area seeking to develop curricula that will prepare students for future roles in management. The study may also stimulate other research on green product markets. Moreover, it should be useful to managers in developing corporate environmental management systems in large and small organizations, as well as to professionals seeking to develop marketing strategies based on the behavior of their consumers.
Design/methodology/approach: Data analyses were conducted using confirmatory factor analysis and structural equation modeling.
Findings: The study demonstrated the positive and direct relationship between intention and behavior. The literature notes incentives and stimuli to promote purchase behavior through features, such as quality, price, and availability. These are key factors in the relationship between intention and purchase behavior.
KEYWORDS: Consumer behavior. Purchase intention. Green products. Brazil. Canada.
A PROPOSAL FOR A TYPOLOGY OF SHARING ECONOMY
MAIRA PETRINI, CÁSSIO STEDETN DE FREITAS e LISILENE MELLO DA SILVEIRA
ABSTRACT
Purpose: to propose a typology for sharing economy that allows the characterization and classification of its main forms of manifestation.
Originality/value: the theme that involves collaborative consumption and sharing economy has wide definitions with no clear establishment of boundaries between them. Part of that definition gap may occur because of the recent emergency of literature on sharing economy. Additionally, the fact that sharing economy and collaborative consumption are the newest buzzwords, several businesses started calling themselves as such.
Design/methodology/approach: from the review of the literature, 11 characteristics that describe the theme were identified. In the light of those characteristics, 72 collaborative consumption websites were analyzed, representatives of the 24 collaborative consumption categories proposed by Botsman and Rogers (2010).
Findings: three archetypes were identified: 1. new business models represent the new players based on technological platforms, which are the core business of the company, and generate income by charging service fees; 2. redesigned businesses are traditional market models redesigned to present time and price advantages to the consumer; 3. sharing by ideal is the archetype that best represents sustainable consumption alternative models.
KEYWORDS: Sustainability. Sharing economy. Collaborative consumption. Typology. Collaborative platforms.
VALUE CO-CREATION AND SOCIAL NETWORK ANALYSIS ON A NETWORK ENGAGEMENT PLATFORM
HELLEN CLAUDIA DONATO, MILTON CARLOS FARINA, DENIS DONAIRE e ISABEL CRISTINA DOS SANTOS
ABSTRACT
Purpose: The study identifies value co-creation resulting from the influence of relationships, using the DART model, on an engagement platform in a specific network of companies in the Great ABC Region, which does not allow competition, that is, only one company by activity sector and contemplates different business segments with the objective of mutual benefit.
Originality/value: A gap in theory regarding value co-creation based on the relationship in the cooperation network with different segments, in which clients are independent organizations.
Design/methodology/approach: The research is a descriptive case study of a network named co-creative. The data were obtained from the centrality and density metrics, from the social networks analysis (SNA), besides the information obtained from the document analysis, the nonparticipant observation technique and interviews with the network components.
Findings: There were 12 results of co-creation of values, of which five were completed: development of Biblical APP, personal marketing for digital media, opening of a company in search of financial resources, digital marketing with animation for corporate videos and Coaching specialized in self-esteem for men and women. These results of co-creations were analyzed based on the relationships of the engagement platform provided by the network. Another six co-creations are underway and one under study.
KEYWORDS: Value co-creation. Business networks. DART model. Social network analysis. Engagement plataform.
IMPACT OF MANAGEMENT PRACTICES ON JOB SATISFACTION
ALICIA OMAR, SOLANA SALESSI e FLORENCIA URTEAGA
ABSTRACT
Purpose: 1. to evaluate the effect of five human resource management practices (HRMP) oriented towards results, employees, rigid systems, permanent recruitment of new markets, and open systems on job satisfaction of employees; 2. to analyze whether perceptions of organizational justice act as mediators in such relationships.
Originality/value: clarifying the mechanisms through which HRMP influence desirable organizational outcomes, such as job satisfaction.
Design/methodology/approach: a quantitative and transversal study, framed within the guidelines of the associative-explanatory strategy, was carried out. A theoretical model was proposed and tested through structural equations, with confirmatory modeling strategy. The empirical verification was performed with a sample of 557 Argentine employees, who completed the scales of HRMP (25 items); Generic Work Satisfaction (7 items), and Organizational Justice (20 items).
Findings: the HRMP that generate the greatest satisfaction among workers are those oriented to employees, and to open systems. Perceptions of justice partially mediate the relationships between HRMP and worker satisfaction.
KEYWORDS: Human resources. Job satisfaction. Organizational justice. Explanatory model. Mediation.
ACHIEVING FAMILY FARMERS’ DEMANDS FOR MICROCREDIT THROUGH CREDIT UNIONS: A FRAMEWORK FOR DISCUSSION
TANIA PEREIRA CHRISTOPOULOS e LAURO GONZALEZ
ABSTRACT
Purpose: This study aims to analyze a model of credit union, which allows meeting demands of microcredit of family farmers in a responsible way, identifying the real needs of clients and promoting financial access.
Originality/value: In recent years, the microfinance community has witnessed unwanted consequences of microcredit misuse. We present an original approach about the way credit unions may achieve their target in a responsible way, offering appropriate products, services and training to the entire community involved.
Design/methodology/approach: Through secondary data and interviews with decision makers and credit union members, we studied the case of Cresol Baser, a large credit union in Brazil. We analyzed data based on inductive theorizing. First and second-order themes were identified, resulting in a procedural model, representing relationships between responsible microfinance factors.
Findings: The three main dimensions in the model of inclusive microfinance – conditions, proximity, and access – were integrated in order to promote a dynamic that respects the assumption of a responsible financial inclusion with regards to design, offer and access of products and services related to microfinance.
KEYWORDS; Responsible microfinance. Credit union. Microcredit demands. Proximity. Family farmers.
INTERNAL MIGRATIONS THEORY APPLICATION IN CORPORATE GOVERNANCE H
MARCELA DO CARMO SILVA, OSVALDO LUIZ GONÇALVES QUELHAS, CARLOS FRANCISCO SIMÕES GOMES e MARIA DE LURDES COSTA DOMINGOS
ABSTRACT
Purpose: To identify the Internal Migration Theory application to the corporate governance subject in an autarchy.
Originality/value: The originality of this paper lies in the geographically recognized Internal Migration Theory, which is also recognized within the anthropological-organizational context by an organizational culture in which moral harassment leads to constant movements of new servers in the probationary stage.
Design/methodology/approach: The research uses a structured interview to collect empirical data. The review of the literature is restricted to Internal Migration Theory and corporate governance in the microcosm of its application by public institutions, regarding the treatment of moral harassment to servers in the probationary stage.
Findings: The results suggest that the Internal Migration Theory can be included in corporate governance regarding the public servant request in the probationary stage movement. The creation of the probation evaluation committee for the incoming public servant has created transparency in bullying and server movement, contributing to corporate governance.
KEYWORDS: Internal Migration Theory. Organisational governance. Probationary phase. Organizational culture. Moral Harassment.
ORGANIZATIONAL LEARNING, PRACTICES OF DIVERSITY, AND CEREMONIALISM: A STUDY PROPOSAL IN THE MULTINATIONALS CONTEXT
PAULA SUEMI SOUZA KUABARA e ADRIANA ROSELI WÜNSCH TAKAHASHI
ABSTRACT
Purpose: to articulate the categories of organizational learning, diversity of practice, and ceremonialism in the context of multinational companies.
Originality/value: Learning perspective as a procedural phenomenon and intervention factors such as ceremonialism may potentiate or hinder the organizational learning process, contributing to new insights for both multinational organizations and organizational learning research.
Design/methodology/approach: a theoretical essay that proposes an integration of the categories of organizational learning, diversity practices, and ceremonialism in the context of multinational companies. Findings: This work contributes to the construction of a research model with a proposal for studies of organizational learning, diversity practices, and ceremonialism in the context of multinational companies.
KEYWORDS: Organizational learning. Organizational knowledge. Ceremonialism. Diversity practices. Multinationals.
COLLECTIVE COMPETENCIES AND STRATEGIC PEOPLE MANAGEMENT: A STUDY CARRIED OUT IN FEDERAL PUBLIC ORGANIZATIONS
KELLY WEIRES RODRIGUES SOARES AVELINO, DENISE MEDEIROS RIBEIRO SALLES e ISABEL DE SÁ AFFONSO DA COSTA
ABSTRACT
Purpose: To identify whether public organizations that adopt the competency-based management model consider the collective component of competencies in their management practices.
Originality/value: The academic literature highlights the potential of collective competencies to achieve organizational objectives, but there is a mismatch between the theoretical perspective and people management practices, which was confirmed throughout the study.
Design/methodology/approach: The field research was carried out in three federal public organizations. Evidence was collected from documentary analysis and semi-structured interviews with ten employees from the respective Personnel Management areas.
Findings: There was an isolated presence of attributes and sources of creation of collective competencies, which proved to be insufficient to determine their presence in the organizations under analysis.
KEYWORDS: Public management. Management models. Strategic human resource management. Competency-based management model. Collective competency.
ISSUE 6 - Dossier: Research on services
EDITORIAL
SILVIO POPADIUK
PRESENTATION
DIMÁRIA SILVA E MEIRELLES, EDUARDO RAUPP DE VARGAS E NANNO MULDER
INCORPORATION OF SERVICES IN NATURAL RESOURCE-INTENSIVE GOODS: DESCRIPTION AND MEASUREMENT
MARCEL VAILLANT e ENRIQUE GILLES
ABSTRACT
Purpose: To understand how services can add value to the production and exports of NRIGs, in which South American countries have comparative advantages.
Originality/value: South American countries play a key role in international markets of the so-called Natural Resource Intensive Goods (NRIGs), particularly, mining and food. It has been discussed that this specialization pattern has disadvantages in terms of economic development, and both policy makers and academia repeatedly sustain the need to search for new international insertion schemes. In this paper, we discuss that one such avenue could be based on these comparative advantages themselves, through Services and in a particular infrastructure.
Design/methodology/approach: To measure the relevance of economic infrastructure services on the competitiveness of NRIGs, we develop a sectoral approach using domestic input-output tables for six Latin American countries. In particular, we measure Services value added incorporated in NRIGs, and we also analyse the impacts of productivity changes in infrastructure services on NRIGs producer prices.
Findings: Results allow to identify which infrastructure services are more important to each NRIG in each country.
KEYWORDS: Natural resource-intensive Goods. Services. Input-output Analysis. International trade.
INTRA-REGIONAL TRADE IN SERVICES IN SOUTH AMERICA: AN INPUT-OUTPUT APPROACH
SANTACRUZ PEDRO BANACLOCHE SÁNCHEZ
ABSTRACT
Purpose: The growing importance of the services sector is not only a fact in developed countries but is also visible in the South American subcontinent, in terms of Gross Domestic Product share, employment and foreign trade. Taking a closer look at the role of services, the present article analyzes the main linkages in trade in services in the two largest South American economies, namely, Brazil and Argentina.
Originality/Value: The recently available South American input-output table provided by United Nations Economic Commission for Latin America and the Caribbean (UN ECLAC). It is a ten-region open model that is used to study two important aspects of trade in services for the two selected economies: first, testing whether the participation of services in total trade increases when the calculation is specified in terms of value added; and second, assessing the role of services in promoting the countries’ exports.
Design/methodology/approach: The present research helps to better understand the position of the region as provider and demander of intraregional services. However, the scarcity of statistics related to trade in services is a limitation that must be solved. The data was obtained from the South American input-output table. A single-regional input-output model was generated for Argentina and Brazil for 2005.
Findings: The main findings of the article include that 1. in both economies, the participation of services in foreign trade is higher in terms of value added than under conventional gross trade data, and 2. Argentina is more integrated with the region than Brazil in terms of intra-regional imported services in its exports.
KEYWORDS: Input-output tables. Trade in services. Vertical specialization. Trade in value added. Services network.
INNOVATION IN THE BUSINESS MODEL FROM THE PERSPECTIVE OF DYNAMIC CAPABILITIES: BEMATECH’S CASE
ELIC VODOVOZ e MÁRCIA RAMOS MAY
ABSTRACT
Purpose: The literature on business models deals with creation and capture of the value obtained through innovation as elements necessary for the continuity of the companies. The concepts inherent in business models demonstrate the operation logics s for the creation of value. To verify how the value creation process occurs, a case study has been carried out based on the change in the business model of Bematech S.A, a Brazilian company from Information Technology (IT) service area.
Originality/Value: The theory about business models and dynamic capabilities indicates some connections between these concepts, but this connection lacks practical observation, so the purpose of this article is to understand how innovation occurred in the business model and search, which routines were essential for the value creation in the company Bematech. The phenomenon was observed from the perspective of dynamic capacities.
Design/methodology/approach: Based on the reviewed literature, it was decided to conduct in-depth interviews with employees from the strategic planning and IT areas. A graphical representation of the business model was used to capture its structure, the business model canvas.
Findings: The results of this study show how dynamic capability and business model connections occur and demonstrate which high-level routines enabled innovations in the Bematech’s business model for value creation and value capture. The study also shows the boundary between dynamic capabilities and the business model.
KEYWORDS: Business model. Dynamic capabilities. Value creation. Value capture. Routines.
STRENGTHENING KNOWLEDGE BASED SERVICES IN ARGENTINA
ROMINA ELIANA GAYÁ
ABSTRACT
Purpose: This study aims to analyze KBS in Argentina and to identify the main opportunities and challenges in order to make proposals for strengthening KBS exports through improving access to major markets, employment and human capital and indirect exports.
Originality/value: This paper contributes to the discussion on KBS exports in Argentina. It provides a sectoral outlook, identifies the main opportunities and challenges and makes proposals for strengthening KBS exports.
Design/methodology/approach: This paper examines KBS in Argentina using quantitative and qualitative information, such as statistics from official sources, international organizations and private institutions; literature review; and consultations with the private sector.
Findings: There are significant opportunities to develop KBS in Argentina: availability of skilled labor and good communications infrastructure at competitive costs, more political stability and better life quality than other emerging locations. Argentina benefits from a good international reputation in some KBS sectors, such as advertising, audiovisual services and software. Additional efforts are needed in other areas to develop high-value KBS exports. The main challenges to strengthen these activities include human capital formation oriented to services that could face bottlenecks due to labor scarcity, negotiation of trade in service agreements and double taxation agreements and development of indirect exports.
KEYWORDS: Knowledge based services. Software. Business services. Audiovisual. Servicification.
ORGANIZATIONAL COMMITMENT: LONGITUDINAL STUDY IN A PUBLIC HIGHER EDUCATION ORGANIZATION
JEFFERSON LOPES LA FALCE, KELY CÉSAR MARTINS DE PAIVA, CRISTIANA FERNANDES DE MUYLDER e MARTA MARIA DOS SANTOS MORAIS
ABSTRACT
Purpose: This article aims to describe and analyze the configuration of organizational commitment in a public higher education organization from 2010 to 2014. These years comprise the period after the change in the direction of the Institution.
Originality/value: Although the study of commitment is frequent in academia when a national article base (Spell) and another international study (Scopus) were found, no longitudinal study was found. In this direction, monitoring the commitment for periods of time takes peculiar contours, since the type of work performed within an organization, considering possible management changes, tends to be to establish different links between workers.
Design/methodology/approach: The research was descriptive with a methodological triangulation using a case study. It is possible to analyze quantitatively and qualitatively the understanding of the affection in the bases: effective, calculative and normative, according to Meyer and Allen model (1991).
Findings: The results indicated a reduction of the effective commitment in the second year of research, and could be related to the change of position of the new direction and, still can verify qualitative and quantitative concerning the change of organizational commitment in the researched years.
KEYWORDS: Organizational Commitment. Longitudinal Study. Institution of Higher Education. Mann-Whitney. Methodological triangulation.
THE MOTIVATION OF COLLABORATORS IN FAMILY MICRO COMPANIES: CYBERCAFÉ
JOSÉ G. VARGAS-HERNÁNDEZ e JOSÉ ANGEL ARREOLA-ENRÍQUEZ
ABSTRACT
Purpose: The purpose of this study is to analyze the motivation of collaborators based on the Maslow pyramid, in order to have an approach to the subject of motivation in family micro-businesses, such as cybercafé, where business is income from computer systems and the internet.
Originality/value: This paper is original to find solutions to the existent gap in motivating collaborators of micro family business dedicated to the service of renting computers for the Internet. The main implication is to generate proposals for the improvement of labor motivation in the aforementioned family micro-enterprises.
Design/methodology/approach: A questionnaire elaborated on the scale of Likert is applied to diagnose motivation and job satisfaction starting from the Maslow pyramid. With a sample of 7 employees, who work in the company mentioned above, the questionnaire was applied to Google forms.
Summary of key results: The results presented by the study of job motivation in cybercafé are not favorable to the company, due to the representativeness showed by the “indifferent” option chosen by the employees in the scenarios presented in the questionnaire. This can create uncertainty due to the impartiality or to some extent insecurity in the employee when choosing the option “indifferent”. Findings: Labor motivation in the family micro-business partners may be a little complex to address under the Maslow theory, and in general, that of any models, which have been developed, because of to the environment, in which these family companies are set up and operate.
KEYWORDS: Motivation. Maslow pyramid. Cybercafés. Micro enterprises. Internet.
BOOK-TAX DIFFERENCES AND CAPITAL STRUCTURE
MARIANA TITOTO MARQUES, SILVIO HIROSHI NAKAO e PATRÍCIA DE SOUZA COSTA
ABSTRACT
Purpose: Thus, the purpose of this study is to verify the relationship between BTD, indebtedness and the cost of capital of Brazilian public companies before and after the adoption of IFRS.
Originality/value: The relation between book-tax differences (BTD) and accounting information quality is not a consensus in the literature. This relation can be empirically observed by means of the structure and the cost of capital, due to the related information asymmetry. However, a way to observe this relation more clearly is by means of changes and various economic environments.
Design/methodology/approach: The methodology involved panel data analysis from a sample of 1,079 observations for the period of 2005 to 2015.
Findings: The results lead to the conclusion that a higher BTD, and thus, lower book-tax conformity, represents higher accounting information quality because lower indebtedness is related to lower informational asymmetry. The results suggest that creditors and investors have different demands for reported information quality and that the volume of capital from investors is more relevant than the level of risk perceived by them.
KEYWORDS: Book-tax differences. Debt level. IFRS adoption. Indebtedness. Equity cost.
LIQUIDITY COSTS IN EMERGING CORN FUTURES MARKETS
JULYERME MATHEUS TONIN, GERALDO COSTA JUNIOR e JOÃO GOMES MARTINES FILHO
ABSTRACT
Objective: The present study estimates the liquidity cost of the corn future contract traded on B3 (formerly BM&FBovespa) and compare it to the CME corn future contract, through five implicit bid-ask spread measures.
Originality/value: The market microstructure approach, with its focus on high frequency data, reveals characteristics of the emerging agricultural markets (also known as thin markets), which were not evident in studies with daily frequency data.
Design/methodology/approach: To analyze the performance of five cost estimators, the data used in our analysis consists of intraday series of future contracts of B3 and CME from September 1, 2015, to August 30, 2016. The methodology adopted includes these estimators: Roll model (1984); Model of Thompson & Waller (1987) model of Choi, Salandro & Shastri (1988); Model of Chu, Ding & Pyun (1996) and the model of Wang, Yau & Baptiste (1997).
Findings: The liquidity cost is lower in CME’s future corn market than in B3, and the estimated cost of liquidity in CME’s future corn market is 2 to 3 cents (in R$/60-kgbag) while at BM & F the cost is 6 to 16 cents (in R$/60-kgbag).
KEYWORDS: High frequency Data. Bid-ask spread. Futures market. Corn market. Commodities.
ERRATUM
ERRATUM
ERRATUM
