Year 2006 / Volume 6

número 1

PRESENTATION

MOISES ARY ZILBER

COMPANY COMPATIBILITY ANALYSIS/EXPORT MARKETS BASED ON THE COMPARISON OF BELA BALASSA INDICES

JOSÉ MANUEL BAPTISTA MEIRELES DE SOUSA

FAN CLUSTER IN CATANDUVA

FERNANDO C. DE ALMEIDA, LUCIANA M. ONUSIC e AMAUR Y P. GREMAUD

MULTI-CRITERIA APPROACH TO FORESIGHT THEORY: FUNDAMENTALS AND APPLICATION

ADERSON CAMPOS PASSOS e LUIZ FLÁVIO AUTRAN MONTEIRO GOMES

INTERNAL MARKETING AND ORGANIZATIONAL CULTURE: A CASE STUDY IN A MULTI BRAND COMPANY

ANDREA KASSOUF PIZZINATTO, NÁDIA KASSOUF PIZZINATTO, ANTONIO CARLOS GIULIANI e NIVALDO KASSOUF PIZZINATTO

THE ROLE OF DISTRIBUTIVE, PROCEDURAL, INTERPERSONAL AND INFORMATIONAL ORGANIZATIONAL JUSTICE DIMENSIONS IN PREDICTING BURNOUT

ANGELA MARIA MONTEIRO DA SILVA, GUST AVO DE OLIVEIRA ALMEIDA e DENISE CARVALHO

THE USE OF INFORMATION ABOUT THE COUNTRY OF ORIGIN OF BRAZILIAN PRODUCTS AS A SOURCE OF COMPETITIVE ADVANTAGE IN FOREIGN MARKETS

JANAINA DE MOURA ENGRACIA GIRALDI e DIRCEU TORNAVOI DE CARVALHO

BURNOUT SYNDROME: RELATIONS WITH AFFECTIVE COMMITMENT BETWEEN STATE ORGANIZATION MANAGERS

ROSA MARIA DE S. ALBUQUERQUE BARBOSA e TOMÁS DE AQUINO GUIMARÃES

número 2

PRESENTATION

MOISES ARY ZILBER

ANALYSIS OF THE CUSTOMER SERVICE OF A RETAIL ORGANIZATION IN THE LIGHT OF A REFERENTIAL FRAMEWORK OF BUSINESS ETHICS

ÁLVARO MARCONI FERREIRA PIRES e ROBERTO PATRUS MUNDIM PENA

MARKOWITZ'S AND SHARPE'S PORTFOLIO THEORIES: AN APPLICATION TO THE BRAZILIAN STOCK MARKET BETWEEN JULY/95 AND JUNE/2000

FRANCISCO ANTÔNIO MESQUITA ZANINI e ANTONIO CARLOS FIGUEIREDO

FACTORS THAT INTERFERE IN THE IMPLEMENTATION OF A STRATEGIC MANAGEMENT MODEL BASED ON THE BALANCED SCORECARD: CASE STUDY IN A PUBLIC INSTITUTION

EDUARDO SANTOS GALAS e SÉRGIO HENRIQUE ARRUDA CAVALCANTE FORTE

MANAGEMENT OF PROGRAMS AND SERVICES FOR THE TRANSFER AND DIFFUSION OF TECHNOLOGY FOR RURAL DEVELOPMENT: A CASE STUDY IN THE COFFEE REGION OF THE SOUTHERN STATE OF MINAS GERAIS

MARCELO MÁRCIO ROMANIELLO e ROBSON AMÂNCIO

THE PRODUCTIVE ARRANGEMENT OF FRANCA (SP): A STUDY ON LABOR PRODUCTIVITY IN FOOTWEAR MANUFACTURING COMPANIE

ROBERTO GIRO MOORI e LUIZ CARLOS JACOB PERERA

SELECTION OF INFORMATION TECHNOLOGY SUPPLIERS: A STUDY ON EVALUATION PROCEDURES AND SELECTION CRITERIA

GILBERTO PEREZ e RONALDO ZWICKER

AN ANALYSIS OF THE EVOLUTION OF THE BALANCED SCORECARD AS A PERFORMANCE CONTROL TOOL AND ITS RELATIONSHIP WITH FINANCIAL INDICATORS

WALTER GASSENFERTH e MARIA AUGUSTA MACHADO SOARES

número 3

PRESENTATION

MOISES ARY ZILBER

ACADEMIC INFORMATION SYSTEM MANAGEMENT: A DESCRIPTIVE STUDY OF USER SATISFACT

IGOR SENGER e MOZAR JOSÉ DE BRITO

THE IMPACTS OF THE ADOPTION OF ELECTRONIC COMMERCE ACTIVITIES ON THE ORGANIZATIONAL STRUCTURE OF COMPANIES: THREE CASE STUDIES IN THE BRAZILIAN AUTOMOTIVE INDUSTRY

SILVIA NOVAES ZILBER

EXPERIENCE MARKETING: THE CASE OF MUSICAL EVENTS IN SHOPPING

ANA AKEMI IKEDA, EDSON CRESCITELLI e ROGÉRIO MIOLA

THE ISSUE OF THE COEXISTENCE OF GOVERNANCE STRUCTURES IN THE TRANSACTION COSTS ECONOMY: EMPIRICAL EVIDENCE IN THE POULTRY FARMING IN PARANAENSE

CHRISTIAN LUIZ DA SILVA e MARIA SYLVIA MACCHIONE SAES

THE RELATIONSHIP BETWEEN THE PERSONAL CHARACTERISTICS OF CONTACT EMPLOYEES IN SERVICES AND THE STRATEGIES USED IN COMPLAINT MANAGEMENT

SÉRGIO CARVALHO BENÍCIO DE MELLO, ARCANJO FERREIRA DE SOUZA NETO, FRANCISCO RICARDO BEZERRA FONSÊCA e ANDRÉ LUIZ MARANHÃO DE SOUZA LEÃO

CULTURAL MEANINGS: A CASE STUDY OF UFMG CONSULTORIA JÚNIOR

ALEXANDRE DE PÁDUA CARRIERI e THIAGO DUARTE PIMENTEL

CORPORATE UNIVERSITIES: EDUCATION OR INDOCTRINATION?

SYLVIA CONSTANT VERGARA, MARCUS BRAUER e ANA PAULA CORTAT ZAMBROTTI GOMES

ORGANIZATIONAL VALUES AND AFFECTIVE COMMITMENT

ÁLVARO TAMAYO